During a time of crisis, people to focus their attention on simple things that have a high practical value. Things like face masks, that have a high value at any time in helping to protect against infection, are particularly dear in times of a global pandemic and health crisis. People in positions of authority including […]
Finding the Light
The experiences with the Wuhan Chinese Corona Virus 2019 teaches many valuable lessons. Although because of the mass hysteria promulgated by the main media outlets for many nefarious reasons, relatively few people are in a position to seek to learn from such experiences. However, it is precisely such an experience that lessons are best learned not just for the future, but in terms of augmenting experience, minimizing risk, and enhancing life, which of course includes productive work and business
Quality, Competence, Professionalism, and Customer Service
Key performance indicators are directly related to basic business values. Quality is a fundamental business value. Unfortunately, most business leaders, managers, and employees do not communicate a clear idea of what constitutes quality largely because they do not have a clear idea of what that value is and how it is delivered. This can be seen at every level business in every industry. There are some companies that have developed reputations for superior customer service. But, is that reputation deserved? Is superior customer service delivered?
The Productive Mentality–Part Three
Many people stay fixed in their ways and stubbornly resist change. After a certain age, many people become so stubborn, that learning is virtually impossible. This is one reason that many people (including employers) seek younger applicants. The solution is not to be fearful of age or experience. Experience and age are extremely valuable attributes. […]
Customer Service = Business Profitability. © Copyright 2019 by Derek L. Evans—All Rights Reserved.
The Shinsei Method™ is a method of training. It is derived loosely from the Japanese to mean: shin, which is principle, being, or mind; and sei, which is life. It is directed toward business and business managers because it is relatively easy to understand that the primary goal of business is profit and profitability. When […]
Managing for Value: Mentoring or Leading for Value. Part Two. ©Copyright 2019 by Derek L. Evans—All Rights Reserved.
Mentoring is learning by doing. Mentoring is teaching. Disciplines such as Bushido or any practical endeavor impart a very important lesson that directly pertains to mentoring, learning, competence, and quality. In martial training dedicated students learn after some time that assiduous training leads to a certain level of proficiency in time. The longer the time […]
Managing for Value: Mentoring or Leading by Doing. Part One. © Copyright 2019 by Derek L. Evans—All Rights Reserved.
Mentoring is teaching. Mentoring is learning by doing.
The Value of Listening: Call Centers. © Copyright 2019 by Derek L. Evans—All Rights Reserved.
The value of selling is the value of listening. Sales like management, leadership, and business is based on communication. Many business and leadership training programs especially in colleges and universities focus on audience engagement, audiovisuals, and identifying with the audience. The value of listening is rarely emphasized. Usually the important skill of listening is not […]
The Habit of Problem Solving. © Copyright 2019 by Derek L. Evans—All Rights Reserved.
Much has been written and discussed about the importance of developing leadership habits. Effectiveness is certainly a habit. However, much less has been discussed or written on how to establish effective habits when the culture or environment does not encourage it as workplace and school environments often do not. In previous editions of the Derek […]
Today’s Leader. © Copyright 2019 by Derek L. Evans—All Rights Reserved.
Today’s challenge of leadership is a particularly difficult and typically unacknowledged challenge. Many programs in leadership development and management training tend to focus on abstract models that have very little correlation to day-to-day operations and practical problem solving. This is one of the misguided influences of school and college training, which both tend to make […]