Seriousness is the individual ability to assign value to important things. Seriousness is the basis for Time Management. But, what you may ask, does important mean?
Learning to do What Works
Learning to do what works is to learn to have a practical mindset, but it is also to learn to be you. Learning to be you is one of the most difficult challenges in life. It is particularly difficult if to be you is to follow values that would normally be considered rational…in saner […]
Quality, Competence, Professionalism, and Customer Service
Key performance indicators are directly related to basic business values. Quality is a fundamental business value. Unfortunately, most business leaders, managers, and employees do not communicate a clear idea of what constitutes quality largely because they do not have a clear idea of what that value is and how it is delivered. This can be seen at every level business in every industry. There are some companies that have developed reputations for superior customer service. But, is that reputation deserved? Is superior customer service delivered?
Customer Service = Business Profitability. © Copyright 2019 by Derek L. Evans—All Rights Reserved.
The Shinsei Method™ is a method of training. It is derived loosely from the Japanese to mean: shin, which is principle, being, or mind; and sei, which is life. It is directed toward business and business managers because it is relatively easy to understand that the primary goal of business is profit and profitability. When […]
Managing for Value: Mentoring or Leading for Value. Part Two. ©Copyright 2019 by Derek L. Evans—All Rights Reserved.
Mentoring is learning by doing. Mentoring is teaching. Disciplines such as Bushido or any practical endeavor impart a very important lesson that directly pertains to mentoring, learning, competence, and quality. In martial training dedicated students learn after some time that assiduous training leads to a certain level of proficiency in time. The longer the time […]
The Value of Listening: Call Centers. © Copyright 2019 by Derek L. Evans—All Rights Reserved.
The value of selling is the value of listening. Sales like management, leadership, and business is based on communication. Many business and leadership training programs especially in colleges and universities focus on audience engagement, audiovisuals, and identifying with the audience. The value of listening is rarely emphasized. Usually the important skill of listening is not […]
The Habit of Problem Solving. © Copyright 2019 by Derek L. Evans—All Rights Reserved.
Much has been written and discussed about the importance of developing leadership habits. Effectiveness is certainly a habit. However, much less has been discussed or written on how to establish effective habits when the culture or environment does not encourage it as workplace and school environments often do not. In previous editions of the Derek […]
Training for Value. © Copyright 2019 by Derek L. Evans—All Rights Reserved.
A distinct advantage of training for value and the Shinsei Method™ is the by-product benefit they both yield. A by-product benefit is a concept coined in the Shinsei Method™ . It is a benefit or a profitable result that derives from following a principle. Following a principle is rarely easy. In life and in business it […]
Compensating for Value. © Copyright 2019 by Derek L. Evans—All Rights Reserved.
What talent is and how it is developed must be understood and serve as a training goal if it is to be achieved. Currently, the meaning of important terms like talent, competence, productivity, efficiency, effectiveness, and profitability are poorly understood and usually highly abstract. However, these terms mean something very specific in environment where the […]