The Value of Listening: Call Centers. © Copyright 2019 by Derek L. Evans—All Rights Reserved.

The value of selling is the value of listening.  Sales like management, leadership, and business is based on communication.  Many business and leadership training programs especially in colleges and universities focus on audience engagement, audiovisuals, and identifying with the audience.  The value of listening is rarely emphasized.  Usually the important skill of listening is not […]

The Habit of Problem Solving. © Copyright 2019 by Derek L. Evans—All Rights Reserved.

Much has been written and discussed about the importance of developing leadership habits.  Effectiveness is certainly a habit.  However, much less has been discussed or written on how to establish effective habits when the culture or environment does not encourage it as workplace and school environments often do not.  In previous editions of the Derek […]