Good Customer relations are good human relations. Case and Point: Photocopying is the key service for printers. They represent a significant cost of doing business. A national chain of copy centers has a location close to my house. It is conveniently located and self-service oriented. It has several advantages, but those advantages come with a […]
The Importance of Value
Humanity and profitability are not mutually exclusive. It is okay to talk to your people and treat them as people. Does it make termination or laying them off easier? Yes, if you broaden your approach from termination as the final solution, to seeing a range of solutions when you have a performance challenge in your […]
What is communication?
One of the goals of the Shinsei Method is to provide a reference, a model, a guide, a compass for making decisions (and taking action) in business and life. The Shinsei Method, and we here at the Shinsei Institute of Training and development focus on business and investing. Both activities are inter-related, and both provide […]